Submit Claims

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FAQ

Using the eFlex convenience card:

1. Use your Convenience Card to pay for the qualifying item(s).
2. Keep your receipt.
3. Fill out a claim form online or print and fax it to eflexgroup within 30 days of purchase.

Using out-of-pocket funds:

1. Pay for the qualifying item(s).
2. Keep your receipt.
3. Fill out a claim form online or print and fax it to eflexgroup for direct deposit reimbursement within 1 business day in most cases.

Frequently Asked Questions

• Do you need the receipts?

• Do I fax the receipts by themselves?

• Where can I use my Flex Dollars?

• What's an eligible expense?

• What is not eligible?

• What if there's not enough money in my account?

Visit our Flexpert page for even more information.

Do you need the receipts?

Yes, please save all receipts! For most expenses, eflexgroup may need additional information, including receipts, to verify eligibility of the expense and comply with IRS rules. That’s why it’s important for you to save all these receipts, and fax or mail them in promptly when eflexgroup requests them, to avoid termination of your card.

A new service through Rite-aid.com / drugstore.com makes this even easier! Read about it here.

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We prefer that you fill out our Adjudication Form and attach the receipts to the form; this helps us distinguish between our card users and non-card users.

If you lose your receipts for any reason, please complete our Lost Receipt Form.

A new service through Rite-aid.com / drugstore.com makes this even easier! Read about it here.

If you have to pay for your expense out-of-pocket, please complete our standard claim form and attach your receipts to the form-indicate on the form that the eFlex Convenience Card was NOT used.

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You may use your Flex dollars at eligible Flex Plan locations such as the Doctor’s and Dentist’s offices, Pharmacies, and Vision service locations. If your employer also offers a Dependent Care and/or Transit Account, you may use your pre-tax dollars at dependent care facilities and/or parking garages and transit authorities. Contact your HR Department for details on your specific plan.

You can also use it online! Rite-aid.com / drugstore.com has a nice service called "FSA Manager" that helps with this.

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That depends on your particular benefit plan. As an example, say you have a health care Flex Plan. You may be able to use your card to pay for products and service such as these:

• Co-pays at pharmacies, doctor's or dentist's office
• Prescription drugs and if allowed by your plan, some over-the-counter medications
• Diabetic supplies
• Eye glasses, contact lenses and contact solutions
• Ortho devices such as braces
• Podiatry services

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Anything that’s not listed in your plan document. Please keep in mind that you are responsible for how the funds in your account are spent; these tax-exempt accounts are governed by the IRS and your plan documents. If you’re ever in doubt about the eligibility of a particular product or service, check your plan document or ask your HR department.

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In most cases, the transaction will simply be denied. You’ll have to pay for the product or service yourself and submit the receipt along with a claim form, as described in your plan document. You’ll be able to check your account balance at any time online at Your Account Lookup.

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