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Advance Planning Can Make Maternity Leave – and Return – Much Easier

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advance-planning-can-make-maternity-leave-easierWelcoming a new baby was one of the most rewarding experiences of my life.  We were fortunate in the fact that we had lots of time to plan for our new bundle of joy.  Here are a few recommendations that really made a difference for me:

Train your backup early. Even if you are part of a team, identify those tasks in which you specialize or the systems you utilize more than others do. “Shadow training” is priceless, as live calls allow your backup to not only hear how you answer requests, but also to understand the various ways customers may phrase a question.  Whoever is covering for you, whether a temporary employee or someone you’re cross-training, should shadow you, listen to live calls, and get a feel for how you interact with your clients and customers. Continue reading “Advance Planning Can Make Maternity Leave – and Return – Much Easier”