Training is one of the most critical areas that often is overlooked by employers. With the increase of employment-related lawsuits, investing in effective training for supervisors and employees can really save employers’ hard-earned money.
What is a PEO? I’ve heard this question many times, so let’s start there. A Professional Employer Organization (PEO) provides HR solutions such as payroll and benefits administration, risk management, and regulatory compliance support for its client companies. The PEO essentially allows its clients to focus on achieving their goals by assisting with their strategic and administrative HR needs.
In a PEO relationship, the client and the PEO act as “co-employers” with defined roles. Usually, the PEO is responsible for administrative tasks such as running payroll, while the client company still has control over the day-to-day operations such as policy enforcement and making employment decisions (hiring/firing staff, corrective action, etc.). The idea of co-employment may seem foreign, but there are many facets of the PEO industry that are attractive to clients and job seekers alike. Continue reading “Why HR Professionals Should Consider a Career in PEO”
As a single, working mom, and I’ve learned that Rule Number One is this: Don’t be so hard on yourself! As much as we would like to be – or try to be – Super Mom, we are not; we are only human. We can only do so much and be in one place at a time. It is completely okay to allow some things to just NOT GET DONE. Period!
Here are four ideas for balancing work, life, kids, money, and health: Continue reading “4 Ways to Balance Life as a Working Single Parent”
Working remotely can be challenging, in terms of motivation and communication. It also can be a great opportunity for personal growth, as well as heightened productivity. When I started working from a home office nine years ago, it was a drastic change from driving to an office and wearing professional attire five days a week. I heard endless jokes about working in my pajamas, taking afternoon naps, and lollygagging through the workday.
In reality, I dressed for work – including doing my hair and makeup – every day, my productivity increased, and I stayed engaged with my counterparts at our headquarters and branch office locations. The downside: I sometimes forgot to take lunch until late afternoon, and I had to fight the urge to wander into my office and “do a few more things” before bed. Continue reading “Don’t Wear Your Pajamas: 7 Tips for Remote Workers”
Reasonable accommodations are any changes that allow a person with a disability to apply for and perform the essential functions of a job. Accommodations are a challenging subject for all involved but are necessary for regulatory compliance. The Americans with Disabilities Act (ADA) became law in 1990 and is a signature accomplishment of the disability rights movement. ADA prohibits discrimination against employees (and job applicants) who have physical or mental impairments that substantially limit “major life activities.” Major life activities include walking, sitting, reading, seeing, and communicating.
While the U.S. Department of Labor’s (DOL) Office of Disability Employment Policy (ODEP) does not enforce the ADA, it does offer publications and other technical assistance on the basic requirements of the law. The DOL also enforces the covered employers’ obligation to provide reasonable accommodations to qualified job applicants and employees with disabilities. The goal of the ADA is for every person to have the right to participate in all aspects of society, including employment. Continue reading “What Are Reasonable Accommodations, and Why Do They Matter?”
Networking. This term is exciting to some of us, terrifying to others, and confusing to most of us regarding the question: What am I supposed to be doing here? In the last few months, I have started attending networking events to get to know more people in my field and to say the least… it’s tough business.
A lot of us know that networking is necessary in this extra fast-paced world, but we don’t know how to be successful at it. Networking events are full of others just like us, in our business or not, hoping to make the same connections we are. It is still a complicated business to know how to interact with all of those other people.
Here are a few helpful tips to help get prepared and organized to make the most of your time and make a networking event worth more than the free food and drinks: Continue reading “5 Tips for Successful Networking”
Every manager has experienced an employee who is under-performing. Goals are not being met. The quality of their work is poor. This can bring down morale for the team and affect the overall goals of the entire organization. No manager really wants to deal with performance issues. However, it’s important and fair for the rest of the team, as well as the underperforming employee, that the issues are addressed and managed effectively.
Before deciding how to manage an underperforming employee, ask yourself a few questions to help determine whether this is a case of underperformance or misconduct, and identify the possible causes of underperformance: Continue reading “Use Performance Improvement Plans to Empower Employees”
Every business leader wants to establish a great culture and strong teamwork in their organization. A great culture enables success, builds the fabric of the team, and also attracts new talent. However, we all have seen a talented team fail, due to poor culture or interpersonal dynamics.
Having a great team is all about the people! Human beings have self-esteem and are driven by their ambitions. In general, they want growth and they want their independence. Continue reading “Building Team Unity”
Wellness and well-being in the workplace are on trend, and it’s about time! We all have had or at least overheard conversations far too often about stress and anxiety in the workplace. Overflowing inboxes, growing to-do lists, and deadline pressures leave employees feeling overwhelmed and overworked. This can lead to burnout, and it affects your team and your organization. Thus, fixing and preventing burnout is something for which leadership should take part ownership.
How do you help employees learn to manage the stress that can cause burnout? Some long-term solutions could be one or all of the following: Continue reading “Conquer Stress and Burnout with Your Team”
We’ve all been there…walking out of a store or hanging up the phone, feeling overwhelmed by the service that we received. Sometimes that feeling is positive and sometimes, unfortunately, we have encounters that are less than enjoyable. Think back to a time when you had one of these experiences, whether good or bad, and consider what the person you were interacting with did to make you feel one way or the other. What was your reaction?
Personally, I try to make it a point to acknowledge great service. I will seek out the manager to let them know that their employee is doing a great job. Some people may leave reviews online about service they receive, while others may tell their friends and family about their experience. Regardless of our reaction, there is one thing that is certain: when we invest our money and put our confidence in a brand, we have an expectation for the service that we receive.
According to Forbes.com, 92 percent of 1,000 polled consumers said that “three or fewer poor customer service experiences” would cause them to stop doing business with a company. Furthermore, 26 percent of the same polled group said that just one bad experience would cause them to cut ties. As a consumer, I can attest to the fact that I value good customer service. Not only do I enjoy receiving great service, I take pride in giving great service to my clients as well. Most of my clients are very different, which means their expectations are also different. It is my responsibility to make sure those expectations are met. Although I may need to alter my approach more so for some than others, there are several things that can be applied to everyone across the board. Continue reading “Four Ways to Improve Customer Service”