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What Type of Diversity Are You Hiring?

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Group of people sitting together on benchI was talking with a business owner just the other day, about the struggles they’re having with employee retention and productivity within their organization.  They are an extremely diverse group, with African-American, Asian, Caucasian, and Hispanic employees, all working together, all getting along.  It’s a great place to be; I want to take my kids there and say, “this is what society should be like.”

The problem is that they’re still struggling.  They hired for diversity that’s skin deep, but they didn’t hire the diversity that matters.  For example, consider a scenario where your idea to “create a path home,” where the goal, the victory, is getting home.  Your mindset is, “my job is based on getting there, and I have one way of getting there, by going down Williams Drive.”  If you hire 10 other people and their ideas and thought processes are the same (in this example, they all see Williams Drive as the only the way to get home), and they agree with you on everything, what happens when Williams Drive is closed? Continue reading “What Type of Diversity Are You Hiring?”

What Drives Your People Drives Your Company

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Artwork showing the left and right side of the brain.

When I was looking at my career path as a teenager, my folks introduced me to a friend from church who was a professional practitioner of the Myers-Briggs Type Indicator. We were going to use it to map out a plan for my course of study in college. After I slogged through 93 forced-choice answers, I felt no closer to interpreting my personality. To compound matters, the proctor said that he had never seen results like mine ever before. I had no glaring, obvious type that he could identify. The four colored bars were equal in height, indicating no possible insight could be gleaned.  I felt disheartened, and I still don’t know what label they use for my results.

After I became certified in The Predictive Index (PI) as a team member at Staff One HR, I realized there was no validity in a forced-choice question. The world is not binary, but shaded, and the PI behavioral assessment allowed for my own coloration of the way I felt about myself and the self I projected. It was particularly freeing for me, and I imagined all the other folks who have been “misdiagnosed” in the past, and what this freedom would mean to them. Continue reading “What Drives Your People Drives Your Company”

Simple Math: Why it Makes Sense to Outsource HR

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Man with chalk holding a book

A gentleman who once sold his company for over $1 billion told me that if he had to give one bit of advice to business owners, it would be to outsource all non-core competencies.  With the proliferation of the following outsourced/fractionalized professional services, it clearly makes sense to focus on what you do best to drive your own company revenue.

  • HR
  • Legal
  • VP of Sales
  • CFO / COO
  • Bookkeeping
  • IT
  • Marketing

Having been an entrepreneur myself, the one consistent trait that I see that continues to plague business owners is the need to control every part of their business.  Why not spend your time and resources instead on perfecting your craft, and resist the need to spend time on things that don’t make you money. Continue reading “Simple Math: Why it Makes Sense to Outsource HR”

HR Partnerships Increase Success

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bees grabbing other bees

People often ask me what I do…and to be honest, it is different for every company.  While the services provided are technically the same, each company has its own set of goals, and the road to success looks a little different for everyone.

I’d like to share the stories of three of my clients in the Dallas – Fort Worth area and how we help them meet their goals: Continue reading “HR Partnerships Increase Success”

10 Ways to Change Your Communication Culture

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Two kids playing with each other

In a world where we are swimming in different ways to communicate with each other, doesn’t it seem that we are sometimes lacking in this area?  In working with my clients, one of the items business owners and leaders always want to address is this:

How do we improve our internal communications?

The answer is normally much easier than people think.  Here are 10 ways you can completely change the communication culture within your office…for the better.  Continue reading “10 Ways to Change Your Communication Culture”

What Does At-Will Employment Really Mean?

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man carrying a box of office supplies

Throughout my HR career, I have advised managers and business owners on disciplinary matters for employees, as well as employee terminations.  One frustration that I’ve often seen from my clients is that I require a valid reason, as well as documentation, before I give the green light on any involuntary separation.

“But this is an at-will state!  That means I can fire any employee, at any time, and I don’t even need a reason!”  – A lot of managers

The above “quote” paraphrases an argument I hear frequently.

Continue reading “What Does At-Will Employment Really Mean?”

Invest in a “Great First Day” Experience for New Hires

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Dog Sitting on Welcome Mat
Image: Damedeeso

New employees are inundated with information on their first day at work.  Although they’re excited to learn about their new employer’s company and culture, as well as their job responsibilities, it easily can become information overload.  Typically, new team members must complete new hire paperwork, review an employee handbook, enroll in benefits, tour the office, and meet their teammates on their first day of work, as well as learning some basics of their new job.

When a company is growing quickly, or if a position has been open for an extended time, employees may be stretched thin, making it difficult to make time for and focus on welcoming a new team member. Continue reading “Invest in a “Great First Day” Experience for New Hires”

Handling Harassment Claims the Right Way

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Harassment is one issue that can make employers very uncomfortable.  Nonetheless, it’s important to take every complaint seriously, rather than minimizing an employee’s concerns, or overreacting to an accusation.

harassment in the office
Image: Lightwave Stock Media

Have a policy in place.

How can you handle harassment claims the right way?  You must have a policy in place and inform all employees what the policy is.  Make sure they understand the policy, as well as the importance of adhering to it. Continue reading “Handling Harassment Claims the Right Way”

Avoid These 6 Pitfalls to Make Better Decisions

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We all want to make good decisions. Sound decisions generally improve our outcomes in life and at work. Information from recent studies can help us fine-tune this process, since there are some real pitfalls to navigate. Here’s a short list.

Making better decisions

  1. Resulting – Former poker pro Annie Duke uses this term in her fantastic book, “Thinking In Bets,” to refer to the human tendency to blame a decision’s bad outcome instead of the soundness of its intention. For example, one football coach makes a decision in the final seconds of the Super Bowl to make a risky pass play, and loses the championship. A different year, another coach makes the same decision with the same constraints, and wins the Super Bowl. In both cases, the after the event, most armchair quarterbacks said the coach in each case got the result he deserved, even though the decision was the same. This backward-looking justification, “resulting,” only soothes what we cannot control: the luck involved. Lesson: make the best decision you can with the available information.

Continue reading “Avoid These 6 Pitfalls to Make Better Decisions”

2018 in Review: What Would You Change?

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As you look back on 2018, what would you change?  Consider this question on both a personal and a professional level, and take a moment to write down at least three things for each.  We often say, “If I knew then what I know now…” – well, here’s your chance!  Do a mental review of the past year, and literally list the things you’d change if you could.

2018 Review

Learning

Would you have taken a class or pursued continuing education to help you perform your job more efficiently?  Perhaps you’d select a mentor at your company or in your industry, and meet with him or her on a regular basis to expand your knowledge, or simply brainstorm together.  If the thought of your commute or other downtime has you rolling your eyes, consider audiobooks or podcasts, to build some enjoyment and learning into each day.   There are even apps for your phone that will allow you to learn a language by investing a few minutes per day. Continue reading “2018 in Review: What Would You Change?”