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  • Four Ways to Improve Customer Service April 12, 2019
    We’ve all been there…walking out of a store or hanging up the phone, feeling overwhelmed by the service that we received. Sometimes that feeling is positive and sometimes, unfortunately, we have encounters that are less than enjoyable. Think back to a time when you had one of these experiences, whether good or bad, and consider […]
  • What Type of Diversity Are You Hiring? April 9, 2019
    I was talking with a business owner just the other day, about the struggles they’re having with employee retention and productivity within their organization.  They are an extremely diverse group, with African-American, Asian, Caucasian, and Hispanic employees, all working together, all getting along.  It’s a great place to be; I want to take my kids […]
  • What Drives Your People Drives Your Company March 21, 2019
    When I was looking at my career path as a teenager, my folks introduced me to a friend from church who was a professional practitioner of the Myers-Briggs Type Indicator. We were going to use it to map out a plan for my course of study in college. After I slogged through 93 forced-choice answers, […]
  • Simple Math: Why it Makes Sense to Outsource HR March 15, 2019
    A gentleman who once sold his company for over $1 billion told me that if he had to give one bit of advice to business owners, it would be to outsource all non-core competencies.  With the proliferation of the following outsourced/fractionalized professional services, it clearly makes sense to focus on what you do best to […]
  • HR Partnerships Increase Success March 7, 2019
    People often ask me what I do…and to be honest, it is different for every company.  While the services provided are technically the same, each company has its own set of goals, and the road to success looks a little different for everyone. I’d like to share the stories of three of my clients in […]
  • 10 Ways to Change Your Communication Culture February 26, 2019
    In a world where we are swimming in different ways to communicate with each other, doesn’t it seem that we are sometimes lacking in this area?  In working with my clients, one of the items business owners and leaders always want to address is this: How do we improve our internal communications? The answer is […]
  • What Does At-Will Employment Really Mean? February 7, 2019
    Throughout my HR career, I have advised managers and business owners on disciplinary matters for employees, as well as employee terminations.  One frustration that I’ve often seen from my clients is that I require a valid reason, as well as documentation, before I give the green light on any involuntary separation. “But this is an […]
  • Invest in a “Great First Day” Experience for New Hires January 31, 2019
    New employees are inundated with information on their first day at work.  Although they’re excited to learn about their new employer’s company and culture, as well as their job responsibilities, it easily can become information overload.  Typically, new team members must complete new hire paperwork, review an employee handbook, enroll in benefits, tour the office, […]
  • Handling Harassment Claims the Right Way January 15, 2019
    Harassment is one issue that can make employers very uncomfortable.  Nonetheless, it’s important to take every complaint seriously, rather than minimizing an employee’s concerns, or overreacting to an accusation. Have a policy in place. How can you handle harassment claims the right way?  You must have a policy in place and inform all employees what […]
  • Avoid These 6 Pitfalls to Make Better Decisions December 28, 2018
    We all want to make good decisions. Sound decisions generally improve our outcomes in life and at work. Information from recent studies can help us fine-tune this process, since there are some real pitfalls to navigate. Here’s a short list. Resulting – Former poker pro Annie Duke uses this term in her fantastic book, “Thinking […]